Shipping policy
We're committed to offering prompt and dependable delivery services to all our customers, whether you're in the Philippines or anywhere around the globe. Below, you'll find all the essential details about our shipping policy:
Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. Please note that during peak seasons or promotional periods, processing times may vary.
Shipping Methods:
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Domestic (Philippines):
- We provide standard shipping for customers in Luzon, Visayas, and Mindanao. Expedited shipping options may also be available for an additional fee.
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International:
- We offer international shipping to various destinations worldwide. During the checkout process, you can choose from the available shipping options.
Delivery Time:
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Domestic (Philippines):
- Luzon Area: Orders typically arrive within 1-3 business days upon receipt by the courier.
- Visayas and Mindanao Area: Orders generally arrive within 3-5 business days upon receipt by the courier.
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International:
- International delivery times vary depending on the destination country, customs clearance processes, and selected shipping method. Typically, orders are delivered within a timeframe of 7-21 business days. Please allow up to a month for delivery to accommodate any potential delays during transit or customs clearance.
Tracking Information: Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your delivery and estimate the expected delivery date.
Shipping Fees and Taxes: Shipping fees are calculated based on the weight of your order, destination country, and selected shipping method. For international orders, please note that additional customs duties, taxes, and fees imposed by the destination country's customs authorities are the responsibility of the recipient and are not included in the total price at checkout.
Shipping Restrictions: Certain products may have shipping restrictions due to regulatory requirements or logistical limitations in certain countries. Please review the product description or contact our customer service team if you have any questions regarding shipping eligibility to your specific location.
Returns and Exchanges: For information regarding returns and exchanges, please refer to our Returns Policy. Please note that return shipping costs for international orders are the responsibility of the customer.
If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to email us at contact@resmile.ph or reach us at +63906-746-7209.