Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase. Additionally, please note that we require customers to include a video of the unboxing process if they wish to return an item. This ensures that the product has not been used or tampered with excessively. Please understand that we strictly adhere to this policy, and returns without the accompanying unboxing video will not be accepted.

To start a return, please email us at contact@resmile.ph or reach us at +639067467209. If your return is accepted, the shipping fee will be waived. Please note that returns must be sent back using the same courier service that delivered your order.

Please take note, always reach out to us via email at contact@resmile.ph or by phone at +639067467209 for any return inquiries.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like glass ionomer luting cement if all container is empty.  Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank, credit card company, or digital wallets to process and post the refund too.
If more than 3 business days have passed since we’ve approved your return, please email us at contact@resmile.ph or reach us at +639067467209.